Common TAC Hotline Questions

When it comes to technical support, there aren’t many questions and problems we here at IT Express haven’t dealt with over the years. Our TAC hotline has seen and heard it all! Here are a few of the most common questions we’re asked.

Why is this blue screen appearing on my computer? I’m trying to get work done and this screen suddenly popped up!

This is a pretty common occurrence on Windows computers. Known as the “Blue Screen of Death” (or “BSOD”), this is an error message that pops up and will indicate there is a system failure of some sort. If you are one of our customers and get one of these blue screen errors, call our TAC hotline. Chances are, whoever answers your call will ask you to read what is on your screen and, from there, can probably troubleshoot the problem over the phone.

Why can’t I log into my computer/account?

Usually, this problem is resolved simply by making sure your caps lock key isn’t on! But if that isn’t the issue, one of our TAC hotline technicians can help figure out what is going on with your account.

Why is my computer overheating?

Normally when a computer overheats, it is because it needs a new fan or because it is dusty and needs to be cleaned. Our TAC hotline techs can help determine what the cause of your overheating problem might be and then offer a solution to help fix it.

Also, a common solution to many different computer problems is to simply reboot. All you have to do is go to your Start menu and click on Shut Down. From there, a message will pop up asking if you want to shut down, restart, etc. (On some PCs, Restart is an option in the Start Menu. This will vary from computer to computer and will also depend on what operating system you are running.)

So when you need IT services and more, including a 24/7/365 TAC hotline, call IT Express Services at 877-465-8556 or Contact Us.

What’s So Great about Cloud Computing?

It seems like everyone is talking about cloud computing these days. Are you confused about cloud computing and how it can benefit you and your business? We here at IT Express would like to clarify the perks!

Definition: Using a network of remote servers on the Internet to process, store and manage data, instead of using a personal computer or local server.

• Cloud computing is cheap to start up and maintain. In order to connect to the cloud, a person just needs Internet access and that’s it. You do not need to spend a ton of money on new hardware or software.
  
• You can streamline processes and get more work done with fewer people.
  
• You can keep an eye on projects more effectively.
  
• No need to worry about training your employees on new software or hardware. Learning how to use cloud computing is a very easy process.
  
• Buying software licensing is not necessary either.
  
• You can store a large amount of data without having to buy expensive hard drives, plus if there is any issue with hardware or software, you don’t have to worry about disaster recovery. All of your data and information is securely stored.
  
• You and your employees can work from anywhere – at home, on vacation, at the office!
  
• You can get peace of mind knowing your data and information are secure, so no matter what happens to your computer, everything is still safe.
  
• It is more environmentally friendly because you are not using any paper, you are using less energy and you are producing less carbon emissions. You will produce less of a carbon footprint.

For more information on cloud computing and how it can help you and your business, contact IT Express at 877-465-8556 or Contact Us.

Alternative Cisco Maintenance Plans: What to Consider

When your business needs an alternative Cisco maintenance plan, what can you expect when you're looking for one? IT Express has some suggestions on what to keep an eye on as you're going over your options.

Look for contract flexibilities. This means that items can be deleted or added in a prorated manner. If you need flexible payments, make sure this is something the alternative Cisco maintenance plan offers.

Make sure you fully understand all of the policies when it comes to replacing hardware. Warranties are an especially important consideration. You want to make sure the hardware comes with a good one, and you want to look into what you get in terms of replacement. Will you just get a replacement part or will you have to replace the entire item? You also want to be sure that the alternative Cisco maintenance plan covers all Cisco parts and equipment. The warranties should be at least one year, if not longer.

Also, be sure that their team can handle all things Cisco-related, such as any patches or updates that come through from Cisco. You want to make sure the team is experienced and knows what they are doing when it comes to maintaining Cisco equipment.

If you take the time to do your homework and thorough research before you hire a company to handle your alternative Cisco maintenance plan, you will save yourself a lot of hassle in the long run and you could also save yourself a lot of money in the long run too. IT Express is certified to handle all things Cisco, so give us a call if you have any questions or if you would like more information.

And when you're ready to hire IT Express for your alternative Cisco maintenance plan, call 877-465-8556 or Contact Us.

IT Service Outsourcing Factors to Consider

Is it time for your business to consider outsourcing its IT service? In this blog, IT Express Services is going to discuss IT service outsourcing factors to consider. 

First, you want to consider your budget and your IT needs. Do all aspects of your business need IT outsourcing? If you hire an outside company to take care of your IT needs, this will free up your time and your employees’ time to focus on other aspects of your business. However, if your employees need training on any new technology from the IT service you hire, you will need to set aside time and money for this training. But, depending on the training and the technology, your employees might only need a bit of training: maybe a day or two at the most.

Is what you are trying to outsource the core part of your business? That is also something to consider. But if it’s just a small part of your overall business, it might make sense to hire an outside IT company to take care of that part of it for you.

And when you consider your budget, remember the old cliché: you get what you pay for. Don’t necessarily go with the IT company that gives you the lowest bid. You want to make sure that you get a total cost and you understand every detail of the service package they are offering you.

You also want to consider what brands of computers and operating systems the IT company supports. Take a closer look at these brands to see if they are any good and, if so, what kind of technical support the IT company will provide to your business.

Ask the IT company what kind of reporting they will provide to you, and make sure this reporting aligns with your company’s goals. See what kind of service-level agreements they offer as well, and make sure this matches with what you want out of an IT company.

For all of your IT outsourcing needs, you can contact IT Express Services at 877-465-8556 or contact us online.

Cisco Networking Equipment: New or Used?

Networks are comprised primarily of devices like routers, firewalls, VoIP, wireless products, switches, memory and modules. All of these come with significant expenditures, and while some might prefer to purchase new equipment, knowing these have guarantees, other opt for used Cisco networking equipment in order to curb costs. If you bought new, you might be wondering why you didn’t do choose used equipment.

Consider the following:

·         Used equipment typically can save the buyer 50-90% on prices compared to buying brand new.

·         Resellers who specialize in network equipment often have better customer service, so you are able to speak to them, and many don’t charge for technical support.

·         The most popular Cisco networking resellers provide warranties that stand up to any warranty from the manufacturer.

·         Since new equipment becomes used when the box is open, you can do some research to find out how many locations used the equipment prior to it becoming yours.

·         The best dealers of used Cisco equipment have already tested the products to provide the best equipment, which will help to save you from headaches.

·         When you buy equipment, you should avoid throwing it out once its outlived its use. Electronic equipment contains materials that hazardous and a threat to wildlife and the general environment.

·         Since you’re being practical, your boss will probably give you positive compliments on saving the company’s money.

·         Resellers offer other used network product solutions to ensure your network will have the best choice of your product.

·         Saved money can be used toward other necessary items within the company.

There are many reasons why you should think strongly about purchasing used Cisco networking equipment before buying all new products.

Have questions or need assistance? Give IT Express a call at 877-465-8556.